505 Mazari Cres
Ontario, Canada
Stittisville, OH k2s0a2
tel. 613.435.2836 fax 954.333.3919
Returns & Exchanges
Customer satisfaction is our main priority at Melanie Auld Designs. Therefore any item may be returned/exchanged within 7 days of receipt for a refund/exchange minus shipping costs. You must email us for a RA#. Anything returned with out an RA# will be returned to the sender. We would ask that exchanged/returned merchandise be un-worn and un-used, if for any reason we believe an item has been worn we assume the right to send it back to the consumer and not refund their credit card. All exchanges will be processed in a timely fashion, however if you would like to exhange or receive a credit note for your item after 7 days a 50% restocking fee will be applied.
Pieces in need of repair will be handled on a case by case basis. Please email us with any problems.
Shipping & Handling
We pride ourselves on the quick handling of your orders, with most in stock items shipping within 24-48 hours. However, since most items are handmade by us for you it can sometime take from 5-7 days before your order ships. During Holidays such as Christmas or Valentines please place orders a week or two in advance due to such high order demand. Please call if you need your items immediately. We do not ship on Saturdays, Sundays or Holidays.
Please note that delivery dates are not guaranteed in the event of service interuptions or failures caused by events beyond the control of melanieaulddesigns.com. Such as, but not limited to interuptions of our transportation systems or the services provided by our carriers, your bank or credit card.
All items are shipped via UPS, you can choose the method that best suits you. All claims (damage or shortage) must be reported within five working days after receipt of merchandise. Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We will of course assist you with any information you may need when filing such a claim.
If you have any special requests or custom orders please feel free to email or call us at 613.435.2836.
All images were taken by Hank Drew Photography. www.hankdrew.com
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
